{"id":8,"date":"2026-05-29T03:51:09","date_gmt":"2026-05-29T03:51:09","guid":{"rendered":"http:\/\/47.242.42.202\/recruitment\/?post_type=awsm_job_openings&#038;p=8"},"modified":"2026-05-29T05:17:37","modified_gmt":"2026-05-29T05:17:37","slug":"customer-services-officer","status":"publish","type":"awsm_job_openings","link":"https:\/\/www.pacificair.hk\/recruitment\/jobs\/customer-services-officer\/","title":{"rendered":"Customer Services Officer"},"content":{"rendered":"\n<p class=\"wp-block-paragraph\"><strong>Company Introduction:&nbsp;<\/strong><\/p>\n\n\n\n<p class=\"wp-block-paragraph\">We are looking for individuals to join our dynamic GSSA team serving Ethiopian Airlines, flag carrier of Ethiopia.&nbsp;&nbsp;During the past 80 years, Ethiopian Airlines has become one of the continent&#8217;s leading carriers, serving 120&nbsp;International and 21&nbsp;domestic&nbsp;destinations and operating the newest and youngest passenger and cargo fleet.<\/p>\n\n\n\n<p class=\"wp-block-paragraph\"><strong>Job Duties:<\/strong><\/p>\n\n\n\n<ul class=\"wp-block-list\">\n<li>Manage customer\u2019s enquiries, freight bookings and quotations through telephone and e-mail correspondence;<\/li>\n\n\n\n<li>Handle customers\u2019 requests and complaints and provide necessary support and service in a professional manner;<\/li>\n\n\n\n<li>Perform clerical and administrative duties including data entry, invoicing processing, rate filing;<\/li>\n\n\n\n<li>Collect market intelligence and prepare reports to management;<\/li>\n\n\n\n<li>Maintain excellent relationship with airlines\u2019 principals;<\/li>\n\n\n\n<li>Handle customer claims;<\/li>\n\n\n\n<li>Perform shift duties, and any other ad hoc duties as assigned.<\/li>\n\n\n\n<li>Working location: Tsim Sha Tsui<\/li>\n<\/ul>\n\n\n\n<p class=\"wp-block-paragraph\"><strong>Requirements:<\/strong><\/p>\n\n\n\n<ul class=\"wp-block-list\">\n<li>Diploma or above<\/li>\n\n\n\n<li>Minimum 2 years of experience\u00a0in cargo handling within airlines, logistics, freight forwarding or airport ground handling agents<\/li>\n\n\n\n<li>Excellent command of both spoken and written English and Chinese<\/li>\n\n\n\n<li>Good inter-personal and communication and strong problem solving skills<\/li>\n\n\n\n<li>A positive attitude, self-motivated, and good team player with a passion to work in the airlines industry<\/li>\n\n\n\n<li>Detail-oriented, patient, able to work under time pressure<\/li>\n\n\n\n<li>Proficient in PC applications and MS Office (Excel, Word, PowerPoint, and Outlook)<\/li>\n\n\n\n<li>Immediate available is preferred<\/li>\n<\/ul>\n\n\n\n<p class=\"wp-block-paragraph\"><a><strong><u>Benefits<\/u><\/strong><\/a><\/p>\n\n\n\n<p class=\"wp-block-paragraph\">Attractive remuneration package including&nbsp;transportation allowance,&nbsp;annual leave, medical&nbsp;insurance,&nbsp;double pay and discretionary bonus will be offered to the right candidate.<\/p>\n\n\n\n<p class=\"wp-block-paragraph\">Interested candidate, please send your resume,&nbsp;current and&nbsp;expected salary to&nbsp;our personnel department attention to:<a href=\"mailto:recruitment@pacificair.com.hk\">recruitment@pacificair.com.hk<\/a><\/p>\n\n\n\n<p class=\"wp-block-paragraph\">Personal data collected will be used for recruitment purpose only.<\/p>\n\n\n\n<p class=\"wp-block-paragraph\">Website:&nbsp;<a href=\"http:\/\/www.pacificairholdings.com.hk\/\">http:\/\/www.pacificairholdings.com.hk\/<\/a><\/p>\n","protected":false},"excerpt":{"rendered":"<p>Company Introduction:&nbsp; We are looking for individuals to join our dynamic GSSA team serving Ethiopian Airlines, flag carrier of Ethiopia.&nbsp;&nbsp;During the past 80 years, Ethiopian Airlines has become one of the continent&#8217;s leading carriers, serving 120&nbsp;International and 21&nbsp;domestic&nbsp;destinations and operating the newest and youngest passenger and cargo fleet. Job Duties: Requirements: Benefits Attractive remuneration package &#8230; <a title=\"Customer Services Officer\" class=\"read-more\" href=\"https:\/\/www.pacificair.hk\/recruitment\/jobs\/customer-services-officer\/\" aria-label=\"Read more about Customer Services Officer\">Read more<\/a><\/p>\n","protected":false},"author":1,"template":"","meta":[],"class_list":["post-8","awsm_job_openings","type-awsm_job_openings","status-publish","hentry","job-type-full-time"],"_links":{"self":[{"href":"https:\/\/www.pacificair.hk\/recruitment\/wp-json\/wp\/v2\/awsm_job_openings\/8","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/www.pacificair.hk\/recruitment\/wp-json\/wp\/v2\/awsm_job_openings"}],"about":[{"href":"https:\/\/www.pacificair.hk\/recruitment\/wp-json\/wp\/v2\/types\/awsm_job_openings"}],"author":[{"embeddable":true,"href":"https:\/\/www.pacificair.hk\/recruitment\/wp-json\/wp\/v2\/users\/1"}],"wp:attachment":[{"href":"https:\/\/www.pacificair.hk\/recruitment\/wp-json\/wp\/v2\/media?parent=8"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}